Last updated: 15 June 2025
At Wholesome Human, we’re committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or interact with our services.
1. What Information We Collect
We may collect the following personal information:
- Name and email address (e.g. when signing up for a newsletter or booking a consultation, package or program)
- Health-related information you voluntarily provide (e.g. through intake forms or questionnaires)
- Billing and contact information (if you purchase a service or product)
- Technical data (e.g. IP address, browser type, time zone, and cookies)
Health information is considered sensitive data under Australian and international privacy laws and is only collected with your explicit consent.
2. How We Collect Your Information
- Directly from you (e.g. forms, bookings, emails, client consultations)
- Automatically via website tools and cookies
- From third-party platforms (e.g. payment processors, booking and analytics tools)
3. Why We Collect Your Information
We collect your information to:
- Deliver health, nutrition, or wellness information and services
- Communicate with you (e.g. bookings, updates, support, marketing)
- Send newsletters or relevant offers (only with your consent)
- Improve website functionality and user experience
- Comply with legal obligations
4. Legal Basis for Collecting Data (for EU/UK Visitors)
For users in the EU/UK, we rely on the following lawful bases for data collection:
- Consent (e.g. subscribing to our mailing list)
- Contractual necessity (e.g. booking a session)
- Legal obligations (e.g. tax records)
- Legitimate interests (e.g. website functionality and improvement)
5. Sharing Your Information
We never sell your data. We may share it with trusted service providers such as:
- Email and marketing platforms (e.g. Brevo)
- Payment processors (e.g. Stripe, PayPal)
- Booking and health tools (e.g. Calendly)
- Website analytics tools (e.g. Google Analytics)
All providers are required to keep your data secure, confidential, and act in accordance with applicable privacy laws.
6. Cookies and Tracking Technologies
Our site uses cookies to enhance user experience, analyse performance, and deliver relevant content. You can choose to disable cookies in your browser settings.
If you are in the EU/UK or California, we use a cookie banner to request your consent before placing tracking cookies.
7. How We Store and Protect Your Information
Your data is stored securely using encrypted tools and protected platforms. We retain personal information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.
8. Your Rights
You have the right to:
- Access and review your personal data
- Request correction or deletion of your data
- Withdraw consent for non-essential uses (e.g. marketing)
- Request a copy of the data we hold
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us using the details below.
9. International Data Transfers
If you're located outside of Australia, your data may be transferred to, stored in, and processed in Australia or other countries where our trusted providers operate.
We take reasonable steps to ensure that international transfers meet applicable data protection standards.
10. Contact Us
If you have any questions or concerns about this policy or your personal data, please contact:
Wholesome Human
hello@wholesomehuman.com.au
11. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.